Terms & Conditions

KNOTNOW is an e-commerce brand offering handmade, sustainable products across children, women, and home categories. By using this website or placing an order, you agree to these terms and conditions. We encourage you to read them carefully to understand your rights and responsibilities.

By accessing our website, you agree to:

• Use the site lawfully and responsibly
• Not engage in any fraudulent activity
• Not misuse or attempt to harm the website
• Not copy, reproduce, or use our content without authorization

Any violation of these terms may result in termination of your access to our services.

We strive to provide accurate product descriptions and images. However, please note:

• All products are handmade and may have slight variations in color, size, or design
• Product colors may appear differently on various screens and devices
• We reserve the right to update product information without prior notice

All prices are listed in INR (Indian Rupees) unless otherwise stated. KNOTNOW reserves the right to update prices at any time without prior notice. Payments are processed securely through trusted third-party payment providers. We do not store your payment information on our servers.

Orders are confirmed only after successful payment. KNOTNOW reserves the right to:

• Cancel or refuse orders at our discretion
• Limit order quantities per customer
• Reject orders that appear fraudulent or suspicious

In such cases, customers will be notified via email, and refunds will be processed if payment has been received.

Please refer to our Shipping Policy for detailed information. Delivery timelines are estimates and not guarantees. Delays may occur due to factors beyond our control, including courier services, weather conditions, or public holidays. KNOTNOW is not liable for delays caused by external factors.

Please refer to our Returns & Refund Policy for complete details. Returns are accepted under specific conditions. Refund timelines depend on your payment method and may take 5-10 business days to reflect in your account.

All content on this website, including but not limited to logos, images, text, designs, and graphics, is the intellectual property of KNOTNOW. You may not copy, reproduce, distribute, or use any content without our explicit written permission.

KNOTNOW is not liable for:

• Indirect, incidental, or consequential damages arising from the use of our products or website
• Delays or failures beyond our reasonable control
• Misuse of products by customers

Products should be used responsibly and as intended. We are not responsible for damages caused by improper use.

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

KNOTNOW is not liable for any loss or damage arising from your failure to protect your account information.

Our website may include links to third-party websites for your convenience. KNOTNOW is not responsible for the content, policies, or practices of these external sites. We recommend reviewing their terms and privacy policies before engaging with them.

KNOTNOW reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page. Continued use of our website or services after changes are made constitutes acceptance of the updated terms.

These Terms & Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.