Privacy Policy

1. Introduction

KNOTNOW is dedicated to creating handmade, sustainable products for children, women, and home. We believe in transparency and respect for your privacy. By using our website, you agree to the terms outlined in this Privacy Policy. We collect data only to process your orders, improve your experience, and provide excellent customer service.

2. Information We Collect

We collect information to provide you with a seamless shopping experience. This includes:

Personal Information

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party providers)

Device and Usage Data

• IP address
• Browser type and version
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Arranging delivery and shipping
• Providing customer support and responding to inquiries
• Improving our website and user experience
• Analyzing site performance and customer behavior
• Sending updates, promotions, or offers (only with your consent)
• Preventing fraud and ensuring security

4. Sharing of Information

KNOTNOW does not sell, rent, or trade your personal information to third parties.

We may share your data with trusted partners solely for operational purposes, including:

• Payment gateways and processors
• Shipping and logistics partners
• Shopify (our e-commerce platform)
• Analytics and marketing tools

These partners are required to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve your browsing experience
• Remember your preferences and settings
• Analyze site traffic and performance
• Deliver personalized content and recommendations

You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are processed securely through trusted third-party payment gateways that comply with industry standards.

However, please note that no system is completely secure, and we cannot guarantee absolute protection of your data.

7. Your Rights

You have the following rights regarding your personal data:

• Access and review your personal data
• Request corrections or updates to your information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing emails at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to external websites. KNOTNOW is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.