Frequently Asked Questions
Everything you need to know about ordering, products, and your experience with KNOTNOW.
Orders & Shipping
We process orders within 2-3 business days. During peak seasons, it may take slightly longer, but we'll keep you updated every step of the way.
Delivery typically takes 5-7 business days within India. International orders may take 10-15 business days depending on your location.
Yes! We offer free shipping on orders above ₹999. For orders below that, a nominal shipping fee applies.
Once your order ships, you'll receive a tracking link via email and SMS. You can also track your order from your account dashboard.
If there's any delay, we'll notify you immediately. You can also reach out to our support team, and we'll help resolve it quickly.
Returns & Refunds
We accept returns within 7 days of delivery if the product is unused and in its original packaging. Handmade items may have slight variations, which are not eligible for return.
Simply contact our support team with your order details, and we'll guide you through the return process.
Refunds are processed within 5-7 business days after we receive the returned product. The amount will be credited to your original payment method.
Most products are eligible, except personalized or custom-made items. Please check the product page for specific return eligibility.
Products & Quality
Yes! Every product at KNOTNOW is lovingly handmade by skilled artisans, making each piece unique and special.
We use sustainable, eco-friendly materials like organic cotton, natural dyes, and responsibly sourced wood to create our products.
Absolutely! All our children's products are made with non-toxic, child-safe materials and meet safety standards.
Since our products are handmade, there may be slight variations in color, texture, or pattern. This makes each piece one-of-a-kind!
Care instructions are included with each product. Generally, we recommend gentle hand washing and air drying to maintain quality.
Payments & Safety
We accept credit/debit cards, UPI, net banking, and popular digital wallets. All transactions are secure and encrypted.
Yes! We use industry-standard SSL encryption to protect your payment information. Your data is completely safe with us.
Yes, Cash on Delivery is available for select locations within India. You can choose this option at checkout.
Still have questions?
We're here to help! Reach out to our friendly support team anytime.